Trouble Shooting / FAQ - GSoftwareLab Documentation

Is there a way to try your product before committing to a purchase?

We offer a 14-day money-back guarantee on all purchases, so you can feel confident in trying out our product. However, we do not currently have a free trial version available. If you have any further questions or concerns about the product, please don't hesitate to reach out to us. We're always happy to help.

I'm having trouble starting the program. What should I do?

There could be a few different things that could be causing issues with starting the program. Here are a few things you can try:

Make sure you have the latest version of .NET (6.0.1 or later) installed on your computer. You can download the latest version from the Microsoft website.

Check to see if there are any updates available for the program. Sometimes issues can be resolved by simply updating to the latest version.

Try restarting your computer and then attempting to start the program again.

If you're still having issues, try uninstalling and reinstalling the program.

If you've tried all of these steps and are still having problems starting the program, please don't hesitate to reach out to our support team for further assistance.

I'm getting an error that my license key is invalid. What could be causing this issue?

There are a few potential causes for this issue:

Check your internet connection to ensure that you have a stable connection. This is necessary for the program to verify your license key.

Make sure that there are no extra spaces before or after the license key. Sometimes when copying and pasting, these spaces can be inadvertently added and can cause the key to be invalid.

Check to make sure that you are entering the correct license key. If you have multiple keys or are unsure which key to use, it might be helpful to double-check with whoever provided the key or with our support team.

If you've tried all of these steps and are still having issues with your license key, please don't hesitate to reach out to our support team for further assistance.